Terms & Conditions

Gippsland Counselling & Hypnotherapy Pty Ltd 99 421 507 448 and team provides services to, subject to notices, terms of service as set out below. By accessing, browsing, or shopping on this website "www.juliemakin.com", you agree to all the terms of service in this agreement. Please read them carefully.

OVERVIEW

This website and it’s content is owned and operated by Gippsland Counselling & Hypnotherapy Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Gippsland Counselling & Hypnotherapy and/or Julie Makin. Gippsland Counselling & Hypnotherapy Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By accessing or using this Website and its Content, you represent and warrant that you are at least 18 years old and that you agree to and to abide by these Terms. Any registration by, use of or access to the Website and its Content by anyone under age 18 is unauthorised, unlicensed and in violation of these Terms.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve

(a) transmissions over various networks; and

(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

COPYRIGHT INFRINGEMENT 

You agree at the time of purchase that All hypnotherapy downloads and their content sourced from this website are copyright to Gippsland Counselling & Hypnotherapy Pty Ltd and cannot be copied or distributed without the express written permission of Gippsland Counselling & Hypnotherapy Pty Ltd.

Hypnotherapy downloads are not recommended for persons experiencing mental disorders or illness.

Never listen to or play any hypnosis audio tracks while driving or performing other tasks. Always select a safe, relaxed, comfortable place where you won’t be disturbed and of course, headphones are encouraged for the best experience.

The audio downloads are designed to assist your self-improvement, and give no guarantee of success.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store or email subscription is governed by the our Privacy Policy (refer below).

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Gippsland Counselling & Hypnotherapy Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Gippsland Counselling & Hypnotherapy Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

HYPNOTHERAPY DISCLAIMER

This website does not provide medical advice. The content is for informational purposes only, to be used for vocational and avocational self-improvement, and as alternative or complementary treatment to healing arts services.

If you purchase a service for weight loss and/or other health and fitness goals, you may be provided general nutritional advice and/or recommended published books, food guides and health and fitness publications.  This is not a substitute for medical advice and you are advised to seek your Doctor’s approval before making any medical/health/lifestyle changes.

Services may consist of a program of conditioning, including an undetermined number of private sessions, depending on the client’s individual needs.  We will, to the best of our ability, endeavour to accomplish the objectives of the client’s sessions.  While hypnosis may be an effective technique for many purposes, the effectiveness may vary from individual to individual, and no specific results or progress can be promised or guaranteed.

Client Confidentiality: While it is our practice to keep client information confidential, information revealed in hypnotherapy is not subject to the psychotherapist-patient privilege.  A court may order disclosure of information learned in therapy.

Expectations of therapy: The feelings and experiences one has in the hypnotic state can vary from individual to individual.  Many people remain completely aware of everything that is going on while in hypnosis.  Some individuals experience a hyper-awareness where sensations are perceived enriched and vivid.  The ability to visualise or imagine is often enhanced.  A feeling of deep relaxation is common and some people describe the hypnotic state as an escape from physical tension and emotional stress, while remaining completely alert.

False Memories: The use of hypnosis could elicit memories of past events which may or may not be literally true.  It is possible that events under hypnosis will be distorted or misconstrued.  Memories or images evoked under hypnosis are not necessarily accurate and may be a construction or a composite of memories.  Without corroborating information, it is not possible to determine whether a specific memory is true or false, even if it seems true to the client.

By purchasing a service you acknowledge your agreement to these Terms & Conditions.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Our Contact Details

For general inquiries: Contact Us

Privacy Policy

Effective Date: January 2001

1. Introduction

Gippsland Counselling & Hypnotherapy Pty Ltd (ABN 99 421 507 448) is committed to protecting your privacy and personal information. This Privacy Policy ensures we handle personal information in accordance with the Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the National Privacy Principles in Schedule 3 of the Privacy Act 1988.

For further information on privacy, visit www.privacy.gov.au.

2. Collection of Your Personal Information and Anonymity

We collect personal information when it is “reasonably necessary” for our services, typically through our Confidential Client Record Form, our Online Booking System (hosted by a secure Third Party provider), and through consumer queries.

Collected Information May Include:

- Name, date of birth, postal address, contact number(s), and email address

- Information on any health conditions you may have

- Credit card details for services and cancellation fees (if applicable)

- Information on the services provided to you

- Records of any queries you have made

- Other information you have provided to us

We will only collect other personal information, including sensitive information, in accordance with the Act. Where lawful and practicable, clients may transact business with us without providing personal information or by using a pseudonym.

3. Use and Disclosure of Your Personal Information

Your personal information will not be sold, exchanged, transferred, or given to any other company except for the express purpose of delivering the requested service. We may employ a debt collection agency to recover unpaid and outstanding fees (including cancellation fees) for services provided, sharing only your basic contact details after significant efforts to recover fees directly from you.

Uses of Collected Information Include:

- Personalising your experience: Helps us respond to your individual needs.

- Confirming your appointment time: Ensures you are booked correctly.

- Improving customer service: Helps us respond to your service requests and support needs.

- Registering you on our mailing list: To inform you of company news, updates, and related product or service information.

4. Data Security

We are dedicated to keeping your personal information secure from misuse, loss, unauthorised access, modification, disclosure, and interference. This includes physical, computer, network, communications, and personnel security. All personal information collected in hard copy is destroyed once uploaded to an online Client Database hosted by a secure Third Party Provider.

5. Access and Correction

Should you require access to personal information we hold about you, you may request this in writing or by visiting our Neerim South office listed below. If you believe your personal information is not appropriately handled or is not compliant with the Privacy Act, please contact our Clinic Manager.

6. Additional Information

Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner http://privacy.gov.au/

We reserve the right to change this Privacy Policy at any time and to notify our clients by posting an updated version on our website: www.juliemakin.com.

7. Contact Us

For general inquiries, please contact us at:

Gippsland Counselling & Hypnotherapy Pty Ltd

[email protected]

0457 828 857

Thank you for trusting Gippsland Counselling & Hypnotherapy Pty Ltd with your personal information.

Gippsland Counselling & Hypnotherapy Pty Ltd Policies

It is important that both the client and the therapist have a clear understanding of Gippsland Counselling & Hypnotherapy Pty Ltd policies and procedures.

As a new client you need to be informed about Clinical Hypnotherapy policies in order to provide informed consent prior to the session. Gippsland Counselling & Hypnotherapy Pty Ltd holds these policies and procedures to a very high standard and therefore have posted them on our website for your convenience.

APPOINTMENTS:
Sessions are by appointment only.
We are available Monday through to Friday 10:00 A.M until 7:00 P.M.
We strongly recommend that clients schedule their sessions no later than two weeks apart. This will allow for a compounding effect to take place within your subconscious mind.

APPOINTMENT COSTS refer to https://juliemakin.com/programs

While the Mental Health Care Plan may cover the full cost of a psychologist’s session, it’s essential to consider the potential out-of-pocket expense, often referred to as a ‘gap.’ In 2022, Medicare offered rebates of $92.90 for sessions with Registered/Endorsed psychologists and $136.35 for Clinical psychologists, specifically for 50-minute consultations. Furthermore, according to the APS National Schedule of Recommended Fees 2023-2024, the standard fee for a 46 to 60-minute consultation is $300.

If you currently have a Mental Health Care Plan and are facing challenges in securing an appointment, I suggest exploring alternative modalities that may offer more cost-effective options than paying a gap under the MHCP.

Private Health Funds currently offering rebates for hypnotherapy

Medibank Private Provider No. A263871Y

Australian Unity Provider No. 21220975

CBHS Provider No. ACH2003411

GU Health Provider No. – 21224032

All payments are non-refundable. However, in recognition of unforeseen circumstances, we offer the flexibility to transfer the remaining sessions to another individual. This transfer option ensures that your investment in self-improvement remains valuable, even if your personal circumstances necessitate a change. We are here to support you on your journey, and the option to transfer sessions provides a practical solution while honouring our commitment to your well-being.

CANCELLATION POLICY:

It is requested that you cancel your appointment 24 hours in advance or pay a $25 re-booking fee to reschedule.
You may call and leave a message to cancel or reschedule your appointment online via our website or email.

Clients who fail to show up for their scheduled appointment time will not be scheduled for future appointments unless they pay in advance. Pre-paid appointments will incur a $25 re-booking fee for cancellations with less than 24 hour notice.

Should you have purchased one of our programs, you will forfeit your session if you cancel without the required 24 hours advance notice.

LATENESS POLICY:
We request that you arrive 5 minutes early for your appointment. Should you arrive 5-10 min. late for your appointment, the time left will be used to its best advantage. If you arrive 15mins or later without calling you will be considered a NO SHOW and you will be charged and/or shall forfeit any pre-paids. Gippsland Counselling & Hypnotherapy Pty Ltd will make an attempt to contact the client, if no answer, we will leave a message. The client can rebook a pre-paid appointment at a later date by paying a rebooking fee of $25.

NO SHOW POLICY:

Please note that you will be charged 50% of the appointment fee if you fail to arrive for your appointment, or if you cancel without the required 24 hours advance notice. Clients who fail to show up for their scheduled appointment time will not be scheduled for future appointments unless they pay in advance.

Should you have purchased one of our programs, you will forfeit your session if you fail to arrive for your appointment, or if you cancel without the required 24 hours advance notice.

Please do your best to notify us in advance if you cannot attend your appointment, and we will gladly find time to reschedule for you.

If the therapist is late for the appointment, the client will receive their full treatment, if the therapist is running more than 15mins late the client will receive a discount for their session.

SESSION LENGTH: Initial Session is 2 hours with any following sessions generally being 60 minutes.

GLOBAL SESSIONS: If any legislative action is to be taken against Julie Makin or Gippsland Counselling & Hypnotherapy Pty Ltd, it must be done under Australian Legislative Law.

SICKNESS POLICY:
Gippsland Counselling & Hypnotherapy Pty Ltd recognises that both therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell.


If you have any of the following contagious illnesses the sessions will be rescheduled: Diarrhoea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, COVID 19, Whooping cough and the common cold.

RECORD KEEPING:

Records will be retained electronically with password protection for a minimum of 7 years, after therapy has ceased, unless the client is under the age of 18, then records will be kept until they have turned 25. Disposal of the documentation will be in an approved way.

CONFIDENTIALITY:
Your confidentiality will be protected, as this is my legal and ethical responsibility, except under the following circumstances:

  • Should there be good grounds to believe that you will cause serious physical harm to others or yourself

  • If records have been subpoenaed.

  • You provide written consent to release the information

WHAT IS HYPNOTHERAPY:
Hypnotherapy is alternative therapy in which hypnosis is used to create a state of focused attention and increased suggestibility during which positive suggestions and guided imagery are used to help individuals deal with a variety of concerns and issues.
It is best described as a normal, natural, healthy state of mind.

BOUNDARIES:
In this partnership, it is important that the client is honest and open with the therapist.
Feedback about the effectiveness of the work, a situation that may have been uncomfortable for you, or techniques that you either enjoyed or did not like, etc., is very important, so please feel free to share this information with us, as you become aware of it.

Respect for client’s boundaries is very important. To maintain respect for each client and establish professional boundaries the following policies apply:

  • We have an ethical responsibility to encourage the clients independent thinking and decision-making, and to deter all forms of client dependency.

  • We will avoid at all times, (even inadvertently) any activities or situations with the client that could cause a conflict of interest.

  • Gippsland Counselling & Hypnotherapy Pty Ltd are committed to providing an equal and fair service to all clients regardless of age, gender, race, ethnicity, culture, disability and socio-economic status.

  • Being honest with clients and faithfully honouring the commitment to the client’s progress.

INFORMED CONSENT:
The initial session provides time for the therapist to discuss the process of the session and ensure the client is aware of:

What Hypnotherapy is Confidentiality/Privacy/Record Keeping. During this session your signature on the consent form will acknowledge that we have discussed the above and you are aware and consent to the therapy proceeding.

14 McDougal Road, Neerim South VIC 3831

ABN - 99 421 507 448

AACHP Member No. - 2003411

Terms Of Service & Privacy Policy